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City tours India Terms & Conditions.
City tours India is an online service that enables users to research, find, and book travel experiences within India. City Tours India offers a variety of tours, tickets and services (“products”) made available by City Tours India's third party suppliers through City Tours India's and its affiliates' websites and mobile properties and related applications (collectively, this “Website”). This Website is provided to assist customers in gathering travel excursion information, posting opinions of travel excursions, engaging in interactive travel forums, and searching for and booking reservations for Products, and for no other purposes.
The terms “we”, “us”, “our” and “City Tours India” refer to City Tours India, a branch of Soulfit Journey a proprietorship company and/or our affiliates, parent company, and subsidiaries. The term “you” refers to the customer visiting the Website and/or contributing content on this Website.
This Website and the Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website or book a Product. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking.
We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. Be sure to return to this page periodically to review the most current version of the Agreement.
PROHIBITED ACTIVITIES.
The content and information on this Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, software, products, or services obtained from or through this Website. Any other use of City Tours India content requires the prior written permission of City Tours India (if you're interested in becoming a City Tours India affiliate, please write to us at info@citytoursindia.com for more information).
Additionally, you agree that you will not and will not assist or enable others to:
use this Website or its contents for any commercial or unlawful purpose;
access, monitor or copy any content or information of this Website using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any content on the Website for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;
deep-link to any portion of this Website for any purpose without our express written permission;
“frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization;
attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by City Tours India in connection with the Website;
use the Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Website;
use the Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
use the Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
use the Website to promote bigotry or discrimination against protected classes;
use the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
use the Website to submit or transmit pornography or illegal content;
use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or any other means;
use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);
use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
use the Website to violate the security of any computer network, crack passwords or security encryption codes;
disrupt or interfere with the security of, or otherwise cause harm to, the Website; or
Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content or features that enforce limitations on the use of the Website.
PRODUCTS AND BOOKING RESERVATIONS.
By booking a reservation for a Product through the Website, you acknowledge that you accept the practices described in our Privacy Policy and this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Product, and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her City Tours India account terminated.
City Tours India is a travel agency but does not own transportation services, accommodations, tours, excursions or other travel experiences. Although City Tours India displays information about travel experiences offered by third-party suppliers and facilitates reservations those suppliers, such actions do not in any way imply, suggest, or constitute City Tours India's sponsorship or approval of third-party suppliers, or any affiliation between City Tours India and third-party suppliers. Although City Tours India members may rate and review particular travel experiences based on their own experiences, City Tours India does not endorse or recommend the products or services of any third-party suppliers. You agree that City Tours India is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.
If you book a reservation for a travel experience through the Website, you agree to review and be bound by the terms and conditions and any other rules or policies related to the supplier's travel experience. Your interactions with third-party suppliers are at your own risk. City Tours India will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.
MODIFYING OR AMENDING YOUR BOOKING.
All requests for modifications and amendments to your booking must be directed to the City Tours India Customer Care Team at info@citytoursindia.com who will process the request. See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.
City Tours India does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than five (5) days ahead of your confirmed travel date.
It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; City Tours India cannot guarantee the success of any date-change request.
If you request a date change within five (5) days or less of your confirmed travel date, City Tours India will attempt to honor your request; however changes made five days or less from your original travel date may be subject to an additional fee.
If you make a purchase using a City Tours India promotion code, or if you accept a discount or special-offer price during the City Tours India checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. City Tours India may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However City Tours India reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Product features and/or requirements. As a result, City Tours India reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at this Website, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.
PAYMENTS & CANCELLATIONS.
When you book a reservation for a Product through the Website, City Tours India collects your payment information and processes your payment. City Tours India accepts payment through internet banking, debit card and credit cards. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as City Tours India/Soulfit Journey on the credit or debit card statement.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
Canceling a booking with City Tours India can result in cancellation fees being applied by City Tours India, as outlined below. Additional fees may be levied by the individual supplier. When canceling any booking you will be notified via email or telephone of the total cancellation fees.
Event, Attraction, Theater, Show or Coupon Ticket
these are non-refundable in all circumstances.
Gift Certificate
these are non-refundable in all circumstances.
Other Tour Products & Services
1.If you cancel before 7 day(s) in advance of the scheduled departure, there is 30 percent cancellation fee.
2.If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
3.If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on City Tours India and City Tours India-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
PRICING & INCLUSIONS/EXCLUSIONS.
Prices listed on the Website are per person, unless otherwise specified.
Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by City Tours India.
Price quotations are subject to change without notice, until a booking has been confirmed.
Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.
CITY TOURS INDIA VOUCHERS.
You will receive a personalized City Tours India voucher (“Voucher”) for each tour, event or service booked in your email address you entered while booking.
You must provide the original, authentic City Tours India Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid City Tours India Voucher.
For security purposes, when redeeming your City Tours India Voucher you must present a valid Photo ID and sign the City Tours India Voucher. This is for identification purposes and helps us to prevent fraud.
Please note that your City Tours India Voucher(s) can be confiscated - and immediately canceled without refund - if your signature and/or name do not match those shown on either your credit or debit card or Gift Certificate.
PASSPORTS, VISAS & INSURANCE.
When you book international reservations with third-party suppliers using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. City Tours India accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler's failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others.
By listing information relevant to travel to particular international destinations, city tours india does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
OUR LIABILITY.
Please read this section carefully. This section limits City Tours India's liability to you for issues that may arise in connection with your use of this website. If you do not understand the terms in this section or elsewhere in the agreement, please consult a lawyer for clarification before accessing or using this website.
The information, content, software, products, and services published on this website may include inaccuracies or errors, including reservation availability and pricing errors. city tours India, its parent, subsidiaries and corporate affiliates (collectively, the “Soulfit Journey group companies”) do not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the products and services displayed on this website (including, without limitation, the pricing, availability, photographs, features, inclusions and exclusions, general product descriptions, reviews and ratings, etc.). In addition, City Tours India expressly reserves the right to correct any availability and pricing errors on our website and/or on pending reservations made under an incorrect price.
The City Tours India a branch of Soulfit Journey’s group companies make no representations about the suitability of the information, content, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the City Tours India a branch of Soulfit Journey group companies. All such information, content, software, products, and services are provided “as is” without warranty of any kind. The City Tours India a branch of Soulfit Journey group companies disclaim all warranties and conditions that this website, its servers or any email sent from the City Tours India a branch of Soulfit Journey group companies, are free of viruses or other harmful components. City Tours India a branch of Soulfit Journey hereby disclaims all warranties and conditions with regard to this information, content software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement, to the extent permitted by law.
The third-party suppliers and private tour guides providing products or other services on this website are independent contractors and not agents or employees of the City Tours India group companies. The City Tours India a branch of Soulfit Journey group companies are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such suppliers or private tour guides or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from your booking of a product or service or your use of a product or service. The City Tours India group companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall the City Tours India a branch of Soulfit Journey (or their officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including without limitation loss of data or information or costs to procure substitute goods or services) arising out of, or in any way connected with, product or service bookings made by you through this website or your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon reviews and opinions appearing on this website; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if City Tours India has been advised of the possibility of such damages.
If the City Tours India a branch of Soulfit Journey is found liable for any loss or damage that arises out of or is in any way connected with your use of our Websites or your booking or use of Products or services made available through our Website, then the City Tours India a branch of Soulfit Journey’s liabilities will in no event exceed, in the aggregate, the greater of the transaction fees paid to City Tours India for the transaction(s) on this Website giving rise to the claim.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the City Tours India a branch of Soulfit Journey.
YOUR LIABILITY.
You agree to defend and indemnify City Tours India and the Soulfit Journey Group Companies and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:
our breach of this Agreement or the documents referenced herein;
our violation of any law, rule, regulation or guideline;
our violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;
our use of this Website;
your booking or use of any Products obtained through this Website; or
your negligence or willful misconduct.
LINKS TO THIRD PARTY WEBSITES.
This Website may contain hyperlinks to websites operated by parties other than City Tours India. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on City Tours India to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.
COPYRIGHT AND TRADEMARK NOTICES.
All contents of this Website are: ©2016 City Tours India. All rights reserved. City Tours India is not responsible for content on websites operated by parties other than City Tours India. All other product or service names or slogans displayed on this Website are registered and/or common law trademarks of City Tours India. and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of City Tours India or the applicable trademark holder. In addition, the look and feel of this Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of City Tours India and may not be copied, imitated or used, in whole or in part, without the prior written permission of City Tours India. All other trademarks, registered trademarks, product names and company names or logos mentioned in this Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by City Tours India.
JURISDICTION AND GOVERNING LAW.
This Website is operated by Indian entity and this Agreement is governed by the Shop and establishment law, Chhatarpur, Madhya Pradesh, India. You hereby consent to the exclusive jurisdiction and venue of courts in Chhatarpur, Madhya Pardesh, India and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of this Website. You agree that all claims you may have against City Tours India, a branch of Soulfit Journey, arising from or relating to this Website must be heard and resolved in a court of competent subject matter jurisdiction located in Chhatarpur, Madhya Pradesh, India. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
GENERAL PROVISIONS.
You agree that no joint venture, agency, partnership, or employment relationship exists between you and the City Tours India a branch of Soulfit journey and/or affiliates as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the Agreement shall continue in effect.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and City Tours India with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and City Tours India with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
SERVICE HELP.
For answers to your questions or ways to contact us;
Write to us at – info@citytoursindia.com
